Terms & Conditions

1. Purpose and Status of These Terms

These Updated Agency Terms and Conditions set out the commercial, operational, payment, ticketing, compliance and risk allocation terms that apply to agency partners working with AERTiCKET UK Limited.

These terms apply to all agency relationships, bookings, ticket issuance, post-sale servicing, refunds, cancellations, chargebacks, ADMs, payment arrangements, ATOL-related obligations, GDS activity, Cockpit use and any other commercial or operational activity undertaken with AERTiCKET UK Limited.

2. Supersession of Existing Terms

These updated Terms and Conditions, updated on 30 June 2026, supersede and replace all previous terms, agreements, contractual arrangements, commercial understandings and operational practices currently in place between the agency partner and AERTiCKET UK Limited, unless AERTiCKET UK Limited expressly agrees otherwise in writing.

Any continued use of AERTiCKET UK Limited services, systems, booking facilities, Cockpit access, ticketing support or related services after receipt of these terms will be treated as acceptance of the updated terms to the fullest extent permitted by law.

3. Relationship Between the Parties

AERTiCKET UK Limited acts as an IATA-licensed consolidator and service provider, enabling agency partners to access travel services and ticketing support through agreed booking processes. The agency partner remains responsible for its own customer relationship, sales process, customer instructions, fraud checks, payment collection and customer communications.

AERTiCKET UK Limited is not a tour operator and does not provide travel services on its own responsibility as a package organiser unless expressly confirmed in writing.

4. Booking and Ticketing Obligations

The agency partner must ensure that all bookings, ticketing requests, reissues, refunds and post-sale service requests are submitted accurately, lawfully and in accordance with the relevant airline, supplier, GDS, IATA, ATOL and AERTiCKET UK Limited requirements.

Tickets will only be issued where the fare remains valid at the time of approval/order and where all applicable payment and compliance requirements have been satisfied. AERTiCKET UK Limited will not be liable for fare changes, withdrawn availability, booking expiry, price guarantee deadlines, airline repricing or cancellation where payment or approval is delayed.

• Agency partners must monitor queues, fare deadlines, ticketing deadlines and booking accuracy.
• The agency partner is responsible for ensuring airline rules and conditions are met, including for NDC orders and supplier-specific content.
• The agency partner is responsible for fraud checks, customer verification and payment validation before requesting ticket issuance.

5. Payment Terms and Cleared Funds Requirement

All payments must be made in accordance with the applicable invoice and payment terms. Unless AERTiCKET UK Limited agrees otherwise in writing, payment must be received in cleared funds prior to ticket issuance.

Proof of payment, transfer confirmation or remittance advice will not constitute settlement unless and until cleared funds are actually received by AERTiCKET UK Limited. For international bank transfers, the agency partner must provide evidence of payment upon request, but ticketing remains subject to cleared funds being received.

All payments must be made on the same business day that the invoice is raised where required to guarantee fare validity. If payment is delayed, AERTiCKET UK Limited may cancel, reprice, withhold or suspend the booking or ticketing request without liability.

6. Invoices, Disputes and Set-Off

A correctly rendered invoice is an invoice that reflects amounts properly due, is correctly calculated in accordance with the applicable terms and accurately identifies the services performed.

Any invoice query or dispute must be raised promptly and in good faith. The agency partner must appoint an appropriate contact for dispute resolution and must work with AERTiCKET UK Limited to resolve any issue within seven days of notification where applicable.

AERTiCKET UK Limited may set off any amount owed to it by the agency partner against any amount payable to the agency partner under these terms or any other agreement between the parties.

7. Credit Limits, Security Deposits and Rolling Reserves

AERTiCKET UK Limited may, at its sole discretion, require the agency partner to provide a security deposit or maintain a rolling reserve at any time.

AERTiCKET UK Limited may set, adjust, reduce, suspend or withdraw any credit limit based on payment risk, trading behaviour, transaction volume, payment history, chargeback profile, fraud concerns or any other commercial risk factor identified by AERTiCKET UK Limited.

AERTiCKET UK Limited may suspend ticket issuance or services without liability where deposit, reserve, credit, payment or risk requirements are not met.

8. Protected Trust Services and Third-Party Payment Arrangements

Where the agency partner uses a protected trust service or any third-party payment arrangement, the agency partner remains solely responsible for ensuring that AERTiCKET UK Limited receives payment in full and on time.

Any arrangement between the agency partner and a trust provider, customer, payment processor or third party will not reduce or delay the agency partner’s direct payment obligation to AERTiCKET UK Limited.

9. Refunds, Cancellations and Service Fees

All cancellations, refunds, reissues, exchanges, name changes and other post-sale services are subject to the applicable airline fare rules, supplier conditions, GDS rules and AERTiCKET UK Limited service fees.

In the event of ticket cancellation by the traveller or agency partner, the applicable airline fare rules shall apply and all relevant service fees shall be non-refundable unless AERTiCKET UK Limited expressly agrees otherwise in writing.

Any refund is subject to airline or supplier approval, receipt of funds from the relevant airline or supplier where applicable, and deduction of any applicable fees, penalties, charges, ADMs, adjustments or amounts owed.

Indicative post-sale service fees

10. Agency Debit Memos, Airline Penalties and Supplier Charges

The agency partner is responsible for all Agency Debit Memos, airline penalties, supplier charges, fare rule breaches, ticketing discrepancies, errors, misuse, incorrect bookings, no-show consequences, under-collections, charge adjustments and related losses arising from the agency partner’s activity, instructions, customers, staff, systems or booking processes.

The agency partner must promptly review, respond to and, where applicable, settle any ADM or airline/supplier charge within the relevant deadline. Failure to respond or settle may result in additional penalties, suspension of ticketing privileges, withdrawal of services or termination.

11. Credit Card Payments, Fraud and Chargebacks

The agency partner accepts full responsibility for all credit card transactions processed for or on behalf of its customers. This includes customer authorisation, fraud screening, PCI DSS compliance, cardholder verification, secure handling of card data and timely resolution of disputes or chargebacks.

Any fees, penalties, losses, chargebacks, unauthorised transactions, fraudulent activity, payment failures or claims arising from the agency partner’s customer activity or payment handling will be the sole responsibility of the agency partner.

12. Suspension and Termination Rights

AERTiCKET UK Limited may immediately suspend services, suspend ticketing activity, withhold tickets, restrict system access or terminate the agency relationship without notice in the event of non-payment, late payment, suspected fraud, excessive chargebacks, payment risk, breach of IATA, ATOL or regulatory obligations, misuse of systems, or any material breach of these terms.

AERTiCKET UK Limited may suspend ticketing activity while any payment dispute, fraud investigation, chargeback review, ADM issue, regulatory concern or risk review is ongoing.

13. Compliance, IATA, ATOL and Regulatory Obligations

Both parties must comply with applicable laws and regulatory requirements, including the laws of England and Wales, IATA requirements, ATOL requirements and any relevant supplier or airline obligations.

Where ATOL obligations apply, the agency partner must comply with all mandated CAA agency terms, including requirements relating to ATOL Certificates, consumer payments, publicity material, receipts, confirmations, CAA reporting, information requests and restrictions on sub-agency arrangements.

The agency partner must provide any information reasonably requested by AERTiCKET UK Limited to support compliance with ATOL Standard Terms, CAA requirements, IATA requirements, supplier obligations or applicable law.

14. Data Protection and Confidentiality

Each party must keep confidential all confidential information acquired in connection with the agency relationship, including passenger personal data, agency data, commercial information, system access credentials and operational records.

Personal data must only be collected, processed, stored and used to the extent necessary for booking, ticketing, servicing, compliance and related operational purposes. Each party remains responsible for complying with applicable data protection law in respect of personal data within its own control or area of responsibility.

Where fraud, data misuse, card abuse or suspected data compromise is identified, the agency partner must cooperate with any investigation and provide reasonable information and support. Where an investigation confirms data abuse in the agency partner’s area of responsibility, the agency partner may be required to contribute to associated investigation costs.

15. Indemnity and Allocation of Risk

The agency partner shall indemnify and hold harmless AERTiCKET UK Limited, its officers, employees and agents from and against losses, liabilities, claims, damages, costs and expenses, including legal fees, arising out of or connected with the agency partner’s breach of these terms, fraud, negligence, wilful misconduct, misuse of booking systems, chargebacks, credit card disputes, payment failures, ADMs, airline penalties, customer claims, refunds, compensation claims or failure to comply with applicable laws and regulatory requirements.

AERTiCKET UK Limited shall not be liable for indirect or consequential losses, and any liability of AERTiCKET UK Limited shall be limited to the fees received by it under the relevant agreement or transaction, except where such limitation is not permitted by law.

16. Force Majeure

Neither party shall be liable for delay or failure to perform obligations where such delay or failure is caused by circumstances beyond that party’s reasonable control, provided that the affected party gives written notice and reasonable details to the other party as soon as practicable.

Force majeure will not relieve the agency partner of any obligation to pay money already due and payable.

17. Variation, Amendments and Waiver

Any amendment, variation, waiver or discharge of these terms must be in writing and signed or expressly approved by the authorised representatives of both parties, except where AERTiCKET UK Limited issues updated terms which supersede previous terms as notified to partners.

A failure or delay by AERTiCKET UK Limited in enforcing any right will not constitute a waiver of that right or prevent future enforcement.

18. Third Party Rights

These terms do not create rights for any third party to enforce or rely on any provision, except where applicable ATOL, CAA or Air Travel Trust rights are mandated by law or regulation.

19. Governing Law and Jurisdiction

These terms and any dispute, controversy or claim arising out of or in connection with them, including any question regarding their existence, validity or termination, shall be governed by and construed in accordance with the laws of England and Wales.

The parties submit to the exclusive jurisdiction of the courts of England and Wales, provided that nothing prevents AERTiCKET UK Limited from seeking interim or injunctive relief in any court of competent jurisdiction.

20. Partner Acknowledgement

By continuing to use AERTiCKET UK Limited services, systems, ticketing support or agency facilities after receiving these updated terms, the agency partner acknowledges that it has reviewed the updated terms and agrees that they apply to the ongoing commercial relationship with AERTiCKET UK Limited, subject to any requirements for formal signature or written acceptance that AERTiCKET UK Limited may request.