General Terms and Conditions

of Business and of Contract

AERTiCKET, and are trading names of AERTiCKET UK Ltd.  (registered company number 13308644)


Registered Agencies can generate bookings through our website, telephone or email. All arrangements including airfares are subject to change and availability at the time of booking. Taxes calculated at time of booking will be recalculated at time of confirmation.

For ‘flight only’ bookings, if booking online, full payment is required the same day to guarantee the price quoted. Failure to pay on time may result in the cancellation of your reservation. Payment will be accepted by cash or bank transfer. 

Cheques are only accepted if an agreement has been placed. If so, cheques are to be made payable to AERTiCKET UK Ltd. If any cheque is returned by our bank unpaid, we reserve the right to make a £25 administration charge.

Please check all details on your invoice immediately and advise us of any discrepancies. If you do not, we cannot accept any liability for errors made by us. We will endeavour to assist in all cases but if you make a mistake, we will pass on any costs incurred to rectify the error. 

The name shown on all travel documents should match those on the passenger’s passport(s). Failure to comply with this may result in amendment charges being levied or possible cancellation of passenger’s flights.

Any Medical/Entry/Visa requirements are not the responsibility of AERTiCKET

Prior to ticketing confirmation: 
First amendment is free of charge (subject to airline policy and no fare difference). Any subsequent amendments may be subject to an administration fee of £25 that will be added to your invoice. Any additional amendment charges by a service provider e.g., tours or hotels will also be added to your invoice. 

The amendment fees are non-refundable.

After ticketing confirmation: 
Any amendments will incur our £20 administration fee on top of any suppliers' charge. Charges may vary right up to 100% of the full amount.

Name changes involving scheduled airlines are normally regarded as a cancellation and rebooking. Such changes are, however, subject to availability. Any additional cancellation or amendment charges imposed by the airline will be added to the total cost along with our £50 administration charge.

It is unlikely that we will have to make any changes to your booking, but we do plan some arrangements many months in advance and we therefore reserve the right to make alterations to and correct errors in brochures and other details both before and after bookings have been confirmed. Most changes will be minor ones.

Occasionally, it may be necessary to make a significant change, such as changing your departure time by more than 12 hours, of your departure airport (except as between Heathrow and Gatwick) to one which may be more inconvenient to you, a change of accommodation to that of a lower category or standard for the whole or a significant proportion of your holiday, a change of accommodation area for the whole or a significant proportion of your holiday or a significant change of itinerary for your tours.

For any changes by a scheduled airline, we will advise you of any changes as soon as practicable. If there is time before departure we will offer you the choice of:
- accepting the change of arrangements as notified to you
- purchasing alternative arrangements from us of a comparable standard if available (if you choose a more expensive alternative you must pay the difference, and if your new choice is cheaper, we will refund the difference if possible).
- cancelling your arrangements and receiving a full and prompt refund of all monies paid to us.

To the best of our endeavours mistakes will occur. In our pricing and availability policy we hereby state that where an item’s (flights, hotels, holidays, taxes etc) correct price is higher than our stated price, or where there is omission we will contact you before dispatching.

You are given the opportunity either to cancel your order, in which case whatever deposit or payment already made will be refunded in full, or to place new order for the item at the correct price.

Service providers generally reserve the right to change arrangements both before and after a booking has been confirmed. We will notify you of any changes as soon as we are notified of them, but we cannot accept any liability in relation to any change due to air traffic control restrictions, weather conditions, maintenance checks or requirement for passengers to check in on time.

You may cancel your booked arrangements at any time. You must give us written notice signed by the person who made the original booking.

 Prior to final payment: As making a booking incurs costs, you will forfeit all applicable deposits in case of your cancellation.

 After final payment: A cancellation at this stage will be subject to cancellation fees, which can be as high as 100% of the full amount depending on the nature of the booking  and the service provider involved, plus administration charge of £50. Please note that any amendment charges are non-refundable in the case of your cancellation.

a) Flights - prior to final payment the deposit will be forfeited. Once final payment has been made charges can be as high as 100%. Please check the special conditions concerning your itinerary shown at the time of booking.

b) Tours - In all cases the cancellation conditions are as per the relevant tour operators booking conditions.

c) Other arrangements - Cancellation conditions vary significantly. Hotels generally attract the cost of the first night’s accommodation. Car hire cancellation charges can be up to 100% depending on when the cancellation was made.

If you fail to pay the balance when it falls due, we will cancel your booking and forfeit your deposit. On the rare occasions we have to cancel your booking for any other reason, we will inform you as soon as possible and offer you the choice of an available alternative or a full refund, including your deposit. If your new choice is cheaper, we will refund the difference, and if you choose a more expensive alternative, you must pay the difference.

Service providers generally reserve the right to cancel arrangements at any time. We will notify you of any cancellation as soon as we are notified of it but we cannot accept any liability in relation to any cancellation.

We regret we cannot accept liability or pay any compensation in the event of a force majeure. Force majeure includes war, threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or other similar events beyond our control and that of our suppliers.

Unless otherwise stated, the routing of your air ticket cannot be changed once the balance has been paid. Please note that the timings of air, sea, road, or rail departures are estimates only. These timings may be affected by operational difficulties, weather conditions or passenger failure to check in on time. Flight timings are subject to change as a result of airline procedures and up to date times will appear on your final itinerary. We do not make any arrangements if there is a delay at the outbound or inbound point of departure. Most airlines however, do make provisions in such cases.

All onward and return flights must be re-confirmed 72 hours before departure with the relevant airlines. AERTiCKET accepts no responsibility for bookings cancelled due to non-compliance with the particular airline's rules.

AERTiCKET strongly recommends that your passengers take out travel insurance. In many cases cancellation charges, if incurred involuntarily, may be covered by insurance. 

All airlines offer only electronic confirmation of your reservation, or “e-ticket”. We cannot be held responsible if your e-ticket is not received due to an incorrect email address or your junk email settings. It is your responsibility to advise us if you have not received your e-ticket confirmation. If you have not received your travel documents or mislaid your travel documents, you must inform us at least 7 days prior to departure. Failure to do so may result in you having to pay additional charges, as special arrangements will have to be made. 

Tickets once sold towards a sporting event cannot be replaced if lost.

Unused or partly used tickets are to be returned to AERTiCKET. We will return the tickets to the service provider for any authorisation and calculation of refund due where applicable. Any refund received back from the service provider is then subject to loss of deposit and cancellation charges, unless advised differently at the time of booking, and AERTiCKET administration charge from £50 per person. 

Please note that airline refunds for part-used tickets and the return half of tickets are always less than the pro rata rates and, in some cases, may have no value at all. Refunds can take up to 6 months in total. Some airlines may require proof of departure from the destination country or a residency certificate, before refunding part used tickets. Tax refunds are subject to £30 administration charge.

Prices are calculated on the date shown in the relevant brochures and are based on the published rate of exchange of that date. AERTiCKET reserves the right to make amendments to the prices, subject to the rate of exchange in force at the time of final payment.

Prices of your arrangements are correct at the time of booking. However, the price of your holiday may be subject to surcharges on government action, aircraft fuel, overflying charges, airport charges and the like.

Please note that airfares and conditions are constantly changing, usually with little or no notice. Airlines are at liberty to change prices at any time up to the date of travel. However, in practice, airlines usually honour prices where tickets have already been issued. Full payment at the time of booking or as soon as possible afterwards will significantly reduce the risk of an airline increase. We reserve the right to pass on any increases to airfares, which are imposed before tickets are issued.

If the problem cannot be resolved while you are away, please contact AERTiCKET in writing within 28 days of passenger’s return, quoting your booking reference and all other relevant information and documentation. Correspondence will be automatically acknowledged and dealt with as soon as possible. Please bear in mind our need to investigate matters raised with suppliers or agents involved.

We arrange contracts for holiday arrangements through suppliers who we have taken reasonable care to make sure have good reputations and run safe and efficient businesses. We monitor and control the performance of our suppliers and judge their performance against the standards and customs in the country where the services are provided. We will work with our service providers to pay compensation if the service providers are at fault and/or fail to provide the services they agreed to provide. We, with the service provider, will accept liability for claims for personal injury arising as a result of our staff and/or service providers being negligent while in the course of their employment or contract. 

We cannot accept liability in the following circumstances:

    a. If you or any member of your party is at fault.
    b. If the failure is the fault of someone else not concerned with providing the services which make up the holiday which we have confirmed to you.
    c. Any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all reasonable care possible.
    d. Any event which we or the supplier of any service could not help, expect, or prevent.
    e. Denied Boarding, delayed flight, missed connection

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation, or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us.

Your right to a refund and/or compensation from us is set out in clause 3. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount.